Formation of cross-cultural communication skills of future service specialists

Abstract

The purpose of the study is to determine the content and organizational and pedagogical conditions for the formation of cross cultural communication skills of future specialists in the field of service and involves the development and experimental verification of the relevant structural and functional model. Cross-cultural communication is a process of information exchange among representatives of different cultures, which aims to establish mutual understanding through the achievement of conformity of different culturally determined value systems. The main components of a holistic set of cross-cultural communication skills of service specialists are considered to be cross-cultural communication skills, cross-cultural behavior skills and socio-perceptual skills, which correlate with certain components of the structure of the communication process. Construction of a structural and functional model of cross-cultural communication skills formation of future service specialists is determined by the target, organizational, information and technological and diagnostic and effective blocks, and the effectiveness of this pedagogical process is achieved by implementing such organizational and pedagogical conditions as: providing a cross-cultural component of the content of professional training of future service specialists; realization of quasi professional cross-cultural activity of future specialists in the field of service with the use of innovative pedagogical technologies; introduction of foreign language training on the basis of subject-language integrated learning; organization of communicative educational and professional activities in an intercultural environment with the help of case methods and portfolios.